Returns & Exchanges

We want you to be fully satisfied with your Mous products, which is why we offer a 30-day return window for all items in their original condition. If your gear isn't the perfect fit for your lifestyle, our streamlined process makes exchanges and refunds quick and effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging, ensuring all protective films and accessories are included to qualify for a full refund.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by our portal, attach it securely to your package, and drop it off at the designated carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or ship your exchange within 5-7 business days.